Technical support IT (Ref 3/2021) | CRAGJobs



Technical support IT (Ref 3/2021)

Publication date:
10 Feb 2021
Application Deadline:
26 Feb 2021
Staff Type:
Management Staff
Management Type:
Information Technology Services

Job description

The Center for Research in Agricultural Genomics (CRAG) is looking for a Technical support to be part of the IT Department.

His/her main responsibilities will include:

Technical assistance to users, including all reception tasks, registration, follow-up, resolution and documentation of incidents and requests related to:

-           Computer equipment

-           Network elements

-           Operative systems

-           General software use

-           Printing systems

-           Virus

-           Specific application of the Centre

-           Telephony

-           …

User management services that includes all the necessary tasks in the procedures of the incorporation of new staff members and the necessary procedures of unsubscribing staff members when they leave the company:

-           Creation of a User in the systems of authentication and access to the web resources (shared files, printers, etc.)

-           Email creation

-           Inventory of the workstation and configuration etc...

-           Disabling services when user is no longer an active staff member of the Centre.


Educational requirements:

  • CFGM studies in computer science.


  • Previous experience in Technical Support, microcomputer.
  • High level of office automation.
  • Knowledge of Windows, MAC and Linux
  • A conversational level of English to interact with the users.

Additional Specifications:

Communication and interpersonal skills

User oriented

Proactive with initiative

Team work

Immediate incorporation


Contract Duration: Temporary

Hours/week: Part time (20h/week)


Please submit all the application through CRAG website:

CRAG is committed to the principles of the Code of Conduct for the Recruitment of Researchers of the European Commission. All candidates will be considered qualified for the job without restrictions of gender, race, nationality or disability.

Integration policy: a place is reserved in the first call for personnel with disabilities.

Interested candidates must submit the following documents:

-          Letter of motivation describing detailed experience and including 2 references

-          CV

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